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retail apprenticeships

As part of RN's special issue next week, I asked retailers to write in with everyday problems of ambitions they had for their business. Each issue was then handed over to an expert retailer...
streamlining business

With what we’re going to be paying with the national living wage by 2020 we’re looking at streamlining the business as much as we can. We’re going to have to pay all staff £9 an...
shop staff

The final announcement made by George Osbourne in his post-election July Budget was that by 2020 the legal minimum wage for employees of 25 years and older will be £9 per hour. The image of...
Get your holiday cover sorted

Working long hours over a sustained period will make you less productive, but how can you take time off when you have a busy store to run? HR director Debra Lee guides you through the...
p&g aia

The facts Name: Kamlesh Patel Store: Londis Location: Manor Park, London Size: 2,800 sq ft Years retailing: 34 Years in the IAA: 8 Stocking products to meet your customers’ needs is essential. But having well-trained, knowledgeable staff who provide great service is just as vital. The...
staff

How good is the team in your business? Is it the best team you could have? If not, invest time at the start of the year to improve the team. Either replace people, including yourself,...
proof of age

Last October I was pleased to meet Tony Allen at betterRetailing LIVE. We discussed the key challenges that the end of open displays of tobacco will bring retailers. The point at which customers will need to be...
staff

The Channel 4 series Undercover Boss takes business owners around to some of their company’s sites to meet managers and employees to discover the challenges that they face. There are some fascinating episodes available on...
staff development

Instead of worrying about how to pay your staff minimum wage, you should worry about how to create great jobs, Zeynep Ton argues in her book The Good Jobs Strategy that I previously reviewed. Ton...
staff

Christine Hope looks at being cautious about having favourite members of staff and how to make everyone feel included. I love chatting to customers and staff. The trouble with chatting to staff is trying to...