The Rare Find
What is the reward for local shopkeepers to recruit great staff? Anders writes about world leading talent and how it is unearthed. How is this relevant for small shops? And for their potential colleagues?
Paul Cheema, Costcutter, Tile Hill, Coventry
I work alongside my brother, Pinda to operate our family owned 2,500 square feet convenience store in one of the suburbs of Coventry. The business was started by my Mum and Dad 27…
Inspire yourself into hiring an apprentice
On the one hand, the government wants small retailers to take on young people as apprentices, with details of a £1,500 support package due any time now from Skillsmart Retail. On the other,…
Poor staff training = Poor customer service
It’s essential to empower your staff with more than the bare minimum training to deal with customer-facing issues
London riots – audio slideshow
Listen to the heartbreaking words of retailer Siva Kandiah who has lost his business following looting in Hackney this week. Full audio slideshow exclusive
A fun and profitable evening out
Video report: Retailers from three NFRN districts gathered last night to take advantage of some great deals and some great food
Building self esteem
Steve helps a young member of staff get on the right track for the world of work
Juggling Act
Christine puts together a routine to help her juggle her workload, and sticks to it… almost
Learning how to smile
Christine describes the success she has had helping a staff member realize potential he never knew he had
Retail Fire Safety
The Fire Safety Order has a potential punishment of 10% of annual turnover, so you need to ensure you are compliant with this piece of vital legislation
16/02/2012
Steve Denham — Great to have you on the team Paul.
14/02/2012
Tan Parsons — Great post Terry - really interesting to hear how your life as an employee gave you the expertise to take...
13/02/2012
Kate Woolf — Great news Terry.
Sorry it's a bit late I've just returned from hols.
As a winner of the 2011 'Environment &...
10/02/2012
betterRetailing Team — Yeah, its thirsty work being an anchor!
