What draws you to one shop over another?
The thing that will keep us returning to a particular shop is the staff and how they react to our needs. After that, although price is important it is not the key decider.
Running a c-store is all about good will…
Do you remember ‘Allo ‘Allo! the BBC television series that brought us such memorable catchphrases as ‘Good moaning’ and ‘I was just pi**ing by the door’? Well I do – I watched it…
Maintaining high customer service
When multiples begin to offer the same level of customer service as independents its time to ask: what do independents need to do to stay ahead?
Get caught for doing something good.
The best retailers always get caught trying to find the best deal for their shoppers.
Responsible Retailing
Steve asks if and when a retailer should refuse to sell a product such as alcohol to a customer who clearly has problems with it.
Poor staff training = Poor customer service
It’s essential to empower your staff with more than the bare minimum training to deal with customer-facing issues
Getting customer service right
Nick shares some great customer service tips from the recent Skillsmart Retail seminar
Know your customers
Steve’s community knowledge enables him to provide a networking opportunity for two his customers
Getting the service culture wrong
Nick looks at the importance of getting service culture right as he is forced into leaving a London convenience store empty-handed and unhappy
Amazing what customers can do for you!
Christine finds out just how well her customers appreciate her business and as a result wins a celebrity endorsement
16/02/2012
Steve Denham — Great to have you on the team Paul.
14/02/2012
Tan Parsons — Great post Terry - really interesting to hear how your life as an employee gave you the expertise to take...
13/02/2012
Kate Woolf — Great news Terry.
Sorry it's a bit late I've just returned from hols.
As a winner of the 2011 'Environment &...
10/02/2012
betterRetailing Team — Yeah, its thirsty work being an anchor!
