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Londis retailer Jeet Bansi on the importance of building an image

It’s been eight months now since we opened our new store in Stratford-upon-Avon. Opening a new store certainly has a number of challenges. One of the most important challenges is building a positive “image” of...
customer servicevideo

The value of going the extra mile for a customer

When a customer asked Bargain Booze retailer Jimmy Tun if he had a specific brand of wine, Jimmy didn't just order it in, he also delivered it to their home. Just one example of how...
mjs launch

Jai’s journey: Launch day

In the final few days before our store was due to be relaunched after its full refit I got more and more anxious. I set myself high standards and by the time my wife and...
Sunday trading

What should you do about Sunday trading?

Tobacco, Sunday Trading, Living Wage, Sugar. It certainly looks as though the Government is sending a very strong message to retailers and the convenience sector: It's time to change what you sell and how you...
Hopes of Longtown is committed to the community

Showing commitment to our community this summer

Sometimes I wonder how our shop ever survives, as we don’t do much around big national events. In our store, Hopes of Longtown, we rarely celebrate national events such as the football World Cup as...
community

How to boost your connection with your community

Our local community is important to us and we are important to our local community. In a survey of several years ago, the local community connection was considered the most important USP of independent retailers....
community

The importance of giving back to the community

Bay Bashir, talks about how he rallied the community to help a crucial customer in their hour of need. Three weeks ago one of our customers was involved in a house fire. She has four young...
community

Demonstrate your connection with your community

Providing support to local groups and organisations can really help to raise the profile of your store. It's also a great opportunity to give something back to the community. This sign I saw last week...
tysoe village stores

Retailer profile: Bart Dalla Mura and his community shop

From turkeys to tearooms, Bart Dalla Mura was the former chief executive of Bernard Matthews before moving behind the till of independent retail and opening a convenience store and tearoom. But despite now running...
community

How to stay ahead of the large chains

As an independent retailer, it is becoming more and more difficult to attract new customers to our business. With towns becoming clones as they fill with large chain stores, supermarkets, estate agents and charity shops,...