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Country Choice training

Convenience retailers can train their staff on how best to run an in-store bakery with online training modules from Country Choice. The Country Choice Training Academy is a new section on the company’s website, which...
Business rate appeal

Some independent retailers have been hit by over 40% increases in their business rates, but it’s not just those who’ve faced rise that should be considering filing a business rate appeal. From high street...
in-store display

Harj Gill invited Susan Nash and John Muir of Mondelez International and the IAA’s Nick Shanagher to advise how to improve his in-store display.
General election

Government plans to give all business rates tax revenues to local authorities were delayed by the government itself, according to a new report. The Communities and Local Government Committee’s legacy report states that they were...
Marketing to customers

The IAA's Jennifer Hardwick and Hi! Street Digital Media's Jonathan Daniels joined Tariq Majid to explore how he can improve his marketing to customers.
shop layout

The IAA’s Louise Banham and Pladis’ Hena Chandarana, joined Rishi Patel at his Bognor Regis shop to help him improve his shop layout and customers’ journey.

Visiting a WH Smith Local store for the first time was an interesting experience and a pleasant reminder of the nearly 20 years that I worked for WH Smith. I met Dee Goberdhan and Mark...

The facts Name: John Green Store: Premier Green End News Location:  Sawtry, Huntington Size: 540sq ft Staff: 5 part-time The IAA’s Stefan Appleby, Helen Tagliarini of Mars Chocolate and Steve Stafford of Wrigley joined John Green to explore...
digital engagement

The IAA’s Tom Gockelen-Kozlowski and PayPoint’s Matt Stringer join Imran Ahmed to learn how digital tools can grow his business.
customer service

The IAA's Chris Rolfe and Post Office's Peter Johnson met Paresh Vyas to discuss how to engage shoppers and meet their needs.