What draws you to one shop over another?
The thing that will keep us returning to a particular shop is the staff and how they react to our needs. After that, although price is important it is not the key decider.
Running a c-store is all about good will…
Do you remember ‘Allo ‘Allo! the BBC television series that brought us such memorable catchphrases as ‘Good moaning’ and ‘I was just pi**ing by the door’? Well I do – I watched it…
The Rare Find
What is the reward for local shopkeepers to recruit great staff? Anders writes about world leading talent and how it is unearthed. How is this relevant for small shops? And for their potential colleagues?
Paul Cheema, Costcutter, Tile Hill, Coventry
I work alongside my brother, Pinda to operate our family owned 2,500 square feet convenience store in one of the suburbs of Coventry. The business was started by my Mum and Dad 27…
Inspire yourself into hiring an apprentice
On the one hand, the government wants small retailers to take on young people as apprentices, with details of a £1,500 support package due any time now from Skillsmart Retail. On the other,…
Dealing with local officials
I was kept busy last week, we were visited by an Environmental Health Officer and two Trading Standards Officers. It’s two years since Trading Standards came last and six months for Environmental Health…
Call time on crime
A video went viral this week in which a fearless retailer fights off a machete-wielding raider with a mop. The retailer’s bravery in the face of a masked attacker who ‘looked like something…
Maintaining high customer service
When multiples begin to offer the same level of customer service as independents its time to ask: what do independents need to do to stay ahead?
Get caught for doing something good.
The best retailers always get caught trying to find the best deal for their shoppers.
Responsible Retailing
Steve asks if and when a retailer should refuse to sell a product such as alcohol to a customer who clearly has problems with it.
16/02/2012
Steve Denham — Great to have you on the team Paul.
14/02/2012
Tan Parsons — Great post Terry - really interesting to hear how your life as an employee gave you the expertise to take...
13/02/2012
Kate Woolf — Great news Terry.
Sorry it's a bit late I've just returned from hols.
As a winner of the 2011 'Environment &...
10/02/2012
betterRetailing Team — Yeah, its thirsty work being an anchor!
