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IAA staff development

Academy in Action follow-up: Staff Development with P&G

In April, the IAA visited Sue Nithyanandan’s shop in Epsom, to discuss staff, teamwork and staff development. Three months on, we ask how this advice has helped. Sue's Action Plan Ask staff to write their...
Academy in Action effective range

Academy in Action follow-up: Effective Ranging with CCEP

In March, the IAA visited Hitesh Modi’s Shop in Chesham to help improve his range. Three months on, we ask how this advice has helped. Hitesh’s Action Plan 1.     Add more "no added sugar" variants to...
Social media: How to get started

Social media: How to get started

Social media is a great way to reach out to customers, create excitement about your store and drive more people through the door and to the till. This simple guide covers how to get started...
what to stock report

Do you know the 25 best-selling products? Find out in our What To Stock...

Large formats, £1 products and premium brands are driving profits in independent stores, the latest What to Stock report from RN has revealed. The report, which will be distributed free with next week’s issue of...
Google maps

Guide: How to update your opening hours on Google Maps

One of the main reasons that people look for details about a shop on the internet is to discover when it's open. Business owners should regularly check that their store’s details are correct on...
Booker Academy in Action

Community service: Academy in Action with Booker

The facts Name: Robert Kirkwood Shop: Premier Express Corner Shop Location: Cowdenbeath, Scotland Size: 470sq ft Staff: Two full-time, one part-time Contributing to your local area increases awareness and drives loyalty. The IAA's Tom Gockelen-Kozlowski and Booker's Martyn...
barclaycard pocket checkout

Every phone is a till with ‘pocket checkout’ trial

Barclaycard's pocket checkout system will allow customers to scan and pay for their shopping using their mobile phone, potentially removing all interaction with a cashier or counter. Users download the company’s Grab+Go app and then use...
Retail Innovation

Academy in Action with News UK: Retail Innovation 2017

The facts Name: Vince Malone Shop: Tenby Stores & Post Office Location: Tenby, Pembrokeshire, Wales Size: 900sq ft Staff: Four full-time, three part-time The IAA’s Simon King and News UK’s Chris Hughes joined Vince Malone to advise on...
paypoint retailer pledge

PayPoint UK transactions decline despite profit growth

Annual results released by PayPoint show an increase in retail network net revenues, up 6.2% to £117.5m. However, there has been a sharp drop in both UK transactions and payments. PayPoint’s retail network growth comes...
plain packaging

Confusion over tobacco law change deadline timings

Government wording of when the European Union Tobacco Products Directive on plain packaging would come into effect has left retailers wondering whether it is still legal to sell non-compliant packs on May 20th. The confusing instructions...