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Ramesh

The cost of employing staff will rise further in 2017 thanks to increases in the National Living Wage and the introduction of pensions auto-enrolment. It is therefore more important than ever to make sure...
Twitter

Are you using social media? I ask this because I recently had a conversation with Aldi’s customer service team on Twitter. My wife and I bought a can of peaches from my local store, but...
social media icons

Christine Hope, one of our seven expert retailer columnists, explains how you can use social media to market your store to shoppers When I had the third customer in a row shocked that we stocked...
Aman and Joga Uppal

The award for Shop layout, in association with betterRetailing.com: Winner: Joga and Aman Uppal, One Stop Mount Nod, Coventry Joga and Aman have ‘nailed it’ according to the judges. They worked on hard on the store’s flow, ensuring...
Julie Duhra

The award for Service to the community, in association with Booker: Winner: Julie Duhra, Premier Jules Convenience store, Telford Julie is a pillar of her local community, donating raffle prizes, sponsoring customers, giving away products to local...
Bay Bashir

The award for Responsible retailing in association with JTI: Winner: Bay Bashir, Lifestyle Express Belle Vue Convenience, Middlesborough Bay wants his customers to feel safe so employed an evening security guard. He progressively tackles legislation and...
Retail Innovation

The award for Retail Innovation, in association with Post Office: Winner: Wojciech Lorkievicz, Greylees Convenience Store (Premier Express), Sleaford Wojciech identified through local discussion the need for a cost-effective store with quality produce. He has reviewed everything...
Harj Dhasee

The award for Merchandising in association with Wrigley: Winner: Harj Dhasee, Village Stores Mickleton (Nisa), Mickleton Harj understands his demographic and concentrates on shopper missions which appeal to them to maximise his sales. He’s worked on the store’s...
Shane Woolston

The award for In-store display, in association with Mondelez: Winner: Shane Woolston, C T Baker Budgens of Aylsham, Aylsham Shane is passionate about in-store theatre and thrives on inspiring his customers to buy. There is real thought...
Paul & Gail Mather

The award for Customer Service, in association with Phillip Morris: Winner: Paul & Gail Mather, Sherston Post Office & Stores Paul & Gail have listed the top 10 turn on and turn offs in convenience shopping to...