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Comment & Opinion

Expert opinion and analysis from retailers, journalists and leading industry figures

Discipline will help you beat the competition

The Single Word that Separates the Average from the Great is a short YouTube video by Tom Hopkins and it has an important message for all retail owners. My friend Frank Furness rates Hopkins as...
Embrace change in your alcohol range

Twenty years ago today, Mama by the Spice Girls was number two in the charts and Tony Blair was days away from leading Labour to power for the first time since 1979. In this week's...

With the new tobacco legislation coming into effect, how are other retailers adjusting to the change? Use the next few weeks to sell off slow-selling lines “As 10s have been disappearing we’ve been using the opportunity to...
major news stories

I had so many major news stories arrive in my email inbox last week that my head has been left spinning. 2017 is turning into a year of seminal change for the UK. First to...
NFRN backs bottle deposit

Some eyebrows were, no doubt, raised when the NFRN pledged its support for a deposit return scheme (DRS) for plastic bottles and drinks cans in Scotland. Recognising the damage that discarded drinks containers cause to...
retail crime abuse

It was shocking to learn that there are 1,860 physical attacks on convenience retailers every day – just because they have asked a member of the public for proof of age. Equally shocking, is that...

The Independent Achievers Academy Retail Study Day at Peterborough brought together retailers and the sponsoring suppliers. The event included an opportunity to visit Siva Thievanayagan’s Nisa Local Fletton a well as plenty of time...
Retailers need a fair deal on business rates

On Budget day, all eyes were on the Chancellor to see what action he would take to mitigate the impact of the business rates revaluation on thousands of businesses. When the dust settled and...
Investment in convenience store market is changing

Investment by big box retailers in small local stores over the past 10 years has changed the face of UK convenience retailing. But the model that has worked so well for Tesco, the Co-op,...
Alcohol prices - prosecco

I was at an event last week where a trade marketing manager spoke about the difference between what retailers think customers want and what customers actually want.  Research they’d done had shown that retailers think...