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Comment & Opinion

Expert opinion and analysis from retailers, journalists and leading industry figures

Range reduction for the sake of rationalisation and efficiency is not good for independent retailers

Range reduction for the sake of rationalisation and efficiency is not good for independent...

Whatever the supply chain, availability is key if suppliers, wholesalers and retailers are to succeed. Just recently, the NFRN has been receiving more and more complaints from members about lack of choice from grocery wholesalers...
Alcohol delivery Deliveroo

Alcohol delivery services can help you premium price your booze

Retailers have been delivering newspapers for years, but for most, further expansions into delivery have been pretty slow to emerge. Why has it ended there? And more specifically for this column: if you have...
charity fundraiser

How I raised £1400 for charity in one day

This year will be the second time that I will be running a Coffee Morning Event to raise money for Macmillan Cancer Support and a second charity that I am passionate about, The Severn...
worldpay

Letter: Worldpay delays are causing cash flow issues

I have an issue with Worldpay and the way they are treating independent retailers. Worldpay used to transfer money from credit and debit card transactions I’d taken to my NatWest bank account first thing...
attracting shoppers

Passers-by are important, but so is attracting shoppers to stop and use your store

There is one thing in common among the largest advertisers in the world: they’re all losing market share, Scott Galloway, marketing professor at New York University’s Stern business school told the FT. What he recommends...
You can make a case for discretionary rate relief

You can make a case for discretionary rate relief

Over the next few weeks, thousands of businesses will start to receive updated business rates bills that account for the discounts, such as small business rate relief, they’re entitled to. Since the April revaluation,...
What are you going to do to close the premium alcohol sales gap in convenience stores?

What are you going to do to close the premium alcohol sales gap in...

“We see premium becoming the ‘standard’ pour, and standard brands declining further.” These are the words of Chris Shead from Pernod Ricard, talking about spirit sales in the UK. Pernod’s new trade ad campaign pushes...
Self-service: Make sure staff are on board with changes

Why all your staff have to be on board with changes in your store

Last weekend, I popped into a revamped Co-op to find out how it was competing with local independent convenience stores. As I approached the huge queue that was starting to snake around the shop I...
Tywardreath Village Shop

So, you want to buy and run a village shop? Read this first

I recently received an email asking for some advice regarding buying and running a village shop. That's a big undertaking, but since my wife and I ran our own village shop, here's my well-earned...
supermarket mergers

How can independent retailers win in a rapidly-changing market?

The world of convenience retailing is a fascinating place at the best of times, but recent activity between the supermarkets and suppliers of the sector have kept us glued to Twitter, trade press and...