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Original content in betterRetailing.com from our network of retailer bloggers and journalists.

follow-up Post Office

In March, the IAA and the Post Office visited Paresh Vyas’s shop in Manchester to help improve his customer service. Here, we find out how this advice has helped. Paresh's Action Plan 1. Write down how...
crisis control

Have you ever been ill? I mean, so ill that you can’t do your job? I had a couple of experiences when I could not do my work. The first was due to stress and...
kp snacks planogram

Maximise impulse buys on your crisps and snacks range and make the most of in-store theatre with these five top tips provided by Walkers.
IAA staff development

In April, the IAA visited Sue Nithyanandan’s shop in Epsom, to discuss staff, teamwork and staff development. Three months on, we ask how this advice has helped. Sue's Action Plan Ask staff to write their...

The health and protein market is attracting retailers with promises of high margins and growing consumer interest, but having previously ran an online business selling protein supplements, I can assure you it’s not as...

There is something thrilling about being in the presence of someone who is brilliant at what they do. In my role as Associate Editor of betterRetailing.com, I have the privilege meeting many fantastic independent...
Academy in Action effective range

In March, the IAA visited Hitesh Modi’s Shop in Chesham to help improve his range. Three months on, we ask how this advice has helped. Hitesh’s Action Plan 1.     Add more "no added sugar" variants to...
Frontline, magazines, range

Retailers should adapt their magazine range to target the widest range of customers in their area, the managing director of distributor Frontline has said. Speaking at the NFRN’s annual conference this week, Frank Straetmans urged...

Just as the ‘craft’ trend has revolutionised the beer market, the growing popularity of premium spirits is leading many retailers to seriously re-think their ranges. This week RN speaks to retailers about taking advantage “It’s...
general election sales

Retailers have been urged to capitalise on the continued opportunity presented by news and current affairs titles, following the General Election. Speaking to RN, Dean Russell, group sales development manager for Comag, pointed out retailers...