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Mark Fletcher

Mark Fletcher
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Mark Fletcher is an Australian businessman with more than 30 years’ experience in the newsagency channel. He owns and operates 3 newsagents in Melbourne as well as running his own EPoS company.

How many different retail messages are you pitching from the front of your shop? Too often, we see too many messages in indie retail....
cyber security

Several newsagent businesses in Australia have been hit by ransomware in the last week. The cyberattacks involve malware software being covertly and remotely installed onto a...
stocktake

The days of the annual, end of financial year, stocktake in retail are long over. That old-school approach is not needed by the tax office...
local businesses receipt

You know the pitch: Local businesses create jobs. They provide opportunities for school leavers and university graduates. Local businesses share the local narrative. Through what...
employee cv

A retailer became a victim of employee theft again recently. The cost to their business was $2,500. During the job interview, the employee in...
Christmas shopping

Each year, my POS software company, Tower Systems, publishes Christmas marketing tips for independent retailers. Here are 10 from this year’s list: 1. Make it...
checklist for managing employees

I have helped many small business retailers confront their employee management challenges. Based on years of giving assistance and advice to independent retailers, here...
change friends handshake

Who do you talk to about your retail business? Are they sympathetic, pandering almost? Or, do they challenge your perception of your business? Do they...
retail sales shown by coins in till

If your year-on-year sales are down, something has to change if you want to turn the situation around, so please read on. If you keep doing what you have...
barcodes scanning

I urge retailers to check in with everyone working in their businesses, to see how they scan. Inaccurate scanning can result in register over rings,...