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The Independent Achievers Academy is a business development and recognition programme for independent retailers. Find out more at
Academy in Action

In May, Hena Chandarana from Pladis visited Rishi Patel to discuss how he could improve his shop layout. Three months on, we found out...
Academy in Action Paypoint

Earlier this year, Imran Ahmed at Poplar Stores in Huddersfield met Matt Stinger, regional development manager at PayPoint to discuss improving the retailer’s digital engagement....
follow-up Post Office

In March, the IAA and the Post Office visited Paresh Vyas’s shop in Manchester to help improve his customer service. Here, we find out...
IAA staff development

In April, the IAA visited Sue Nithyanandan’s shop in Epsom, to discuss staff, teamwork and staff development. Three months on, we ask how this...
Academy in Action effective range

In March, the IAA visited Hitesh Modi’s Shop in Chesham to help improve his range. Three months on, we ask how this advice has...
Booker Academy in Action

The facts Name: Robert Kirkwood Shop: Premier Express Corner Shop Location: Cowdenbeath, Scotland Size: 470sq ft Staff: Two full-time, one part-time Contributing to your local area increases awareness...
Retail Innovation

The facts Name: Vince Malone Shop: Tenby Stores & Post Office Location: Tenby, Pembrokeshire, Wales Size: 900sq ft Staff: Four full-time, three part-time The IAA’s Simon King and...

The IAA’s Helena Drakakis joined JTI’s Kieran Marsh and retailer Vin Patel to help identify improvements to stock availability.
NFRN Academy in Action

The IAA’s Kathryn Gaw joined the NFRN’s Margaret McCloskey, and retailer Raymond Farrell to discuss theft, cigarettes and more.
in-store display

Harj Gill invited Susan Nash and John Muir of Mondelez International and the IAA’s Nick Shanagher to advise how to improve his in-store display.